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JAMB Support 2024: How To Contact JAMB Officials for Complaints and Inquiries

how to contact jamb support

Nigerian School News

JAMB Support 2024: How To Contact JAMB Officials for Complaints and Inquiries

Candidates who have noticed error, mistakes, have questions or inquiries and want to reach out to JAMB, here is how you can easily contact JAMB officials via the Central Online Support System.

This article contains a step-by-step guide involved you can use to contact JAMB support, and lodge your issues /errors/complaints to JAMB for a fast response.

There are numerous reasons why candidates and/or parents/guidians would want to contact a JAMB staff, issues or errors which may be related JAMB registration, writing the Exam itself or admission process (JAMB Caps).

How To Contact JAMB in 2024?

There are few ways you can reach out to JAMB officially, most websites are listing two methods, forgetting the third, which I considered one of the fastest way you can reach out to JAMB and get quicker response.

These are the three (3) ways you can actually contact JAMB and get fast response. I will try highlighting the most common and effective methods.

Below are ways you can use To contact JAMB for complaints.

  • Through the JAMB Online Support System.
  • Going To JAMB Office Closest To You to Render your complaint.
  • JAMB Twitter Account.

1. How To Contact JAMB Through Online Support System.

One of the important part of all organization is the ability to be reached/contacted when the need arises, and the Joint Admission and Matriculation Board (JAMB) did not disappoint us.

The JAMB technical team have made it easier for students to contact available JAMB Customer support staff, and to achieve this, the board came up with an integrated system where student can lay their complaints and make inquiries.

This system where candidates can reach out to JAMB staff dedicated to helping candidates with any issues related to Registration, Mistakes, Errors, Admission, etc is called the Central Online Support System (COSS).

With the JAMB Central Online Support System (COSS), candidates can easily lodge their complaints to JAMB and wait for a response. There are two categories for complaining.

  1. For Student who enrolled for JAMB and have their Jamb Registration Number (This will help the JAMB staff handling your case to quickly resolve it).
  2. Those who want to make an inquiry for someone else (Parents or Guardian) making inquiries regarding their child(ren) admission.

Irrespective of the category you fall under, the procedure is almost the same, just a slight difference, I will guide you for both categories.

How do I send an Email to JAMB?

You can not send an email to JAMB directly from your own mail box. First, you need to visit the JAMB’s Central Online Support System, where you can send an email to JAMB support, and this service is 100% FREE.

  • Visit the JAMB COSS website @ http://jamb.gov.ng/support.aspx
  • When the website loads up, Select the “Create Support Ticket” button.
  • Next, proceed by selecting whether you are a student with a “JAMB Registration Number” or NOT.
  • Make sure that you fill the form with your correct information and the blank box (message Box) provided is where you should enter your complaint.
  • Finally, click on the SUBMIT button and wait for it to show message successfully sent.
  • Once you’ve submitted your ticket via the JAMB support website, you can check if your complaints have been responded via https://support.jamb.gov.ng/candidate-support/my-tickets

Infographic Guide on How To Contact JAMB Support via Central Online Support System.

STEP 1: Open Chrome or any browser on your mobile device or PC (Depending on what you use in accessing the internet)

STEP 2: Head over to the JAMB support website at @jamb.gov.ng/support

how to contact jamb support

STEP 3: According to the image shown above, you will be given two optional buttons to click, One colored green (Create support Ticket) and another button to access Existing ticket. Since this is the first time you want to log a complain, simply click on the “Create support Ticket” green bar.

jamb confirmation page on How to contact jamb

STEP 4: After clicking on the Create support ticket bar, you will be asked “if you are a candidate with a JAMB registration number. Please click yes, or No”. Select the option that fits you. If you click student, you’ll be asked to provide your JAMB registration number before you can proceed.

STEP 5: After selecting the right Option that suits you (YES or NO) you will be taken to a new page where you will be required to enter your JAMB registration number (This option is available ONLY to student who clicked YES in the previous page). You’ll be asked the Nature of Complaint (Admission, CAPS, Change of Institution or course, NIN e.t.c), and two blank column will appear, one for the Subject title and message.

If you have any document you want to show the JAMB support staff, you can add the document in the Choose File option, simply click on it and upload either an Image, document (pdf), etc you want. (Take note that this document be a screenshot of the problem you encountered).

creating message on jamb support ticket website

 

Please endeavour to fill the form with the inquiries/error in a descriptive way before clicking on the “Send” Button.

STEP 6: Finally, Click the SEND button and wait while JAMB officials reply your message. Be informed that after the Ticket have been successfully created, you will recieve an SMS/Email notification that you the ticket creation was successful, and the ticket ID.

JAMB ticket id successful message

Finally, take note that with the Ticket ID sent to you via SMS/Email, you can use it to track your request, and see when a JAMB correspondent has replied to your message on the JAMB support page.

Next: Please do not forget that you can always check your complaints and see whether it been responded to via this platform at https://support.jamb.gov.ng/candidate-support/my-tickets

How to Confirm if JAMB Has Replied You.

STEP 1: To confirm whether an official has replied to your ticket, simply visit the JAMB Ticket Checker Page @https://support.jamb.gov.ng/candidate-support/my-tickets.

STEP 2: When the above page loads up, type your JAMB E-facility profile email (this should be the email you used to create the support ticket) and your ticket ID (The Ticket ID sent to your phone number after you’ve filled in your complaint).

STEP 3: After that, proceed by clicking on the SUBMIT button.

STEP 4: You will be taken to your Ticket Status page, where you can see the ticket you created if an official/staff has responded/answered you yet. If they have not, you need to wait for a few days more and check back.

2. Contact JAMB Directly via Each State Zonal Office.

The second method you can use in reaching out to JAMB for complaints or any other issue is by going directly to the JAMB office in your state and talking to staff directly. Although this method is time-consuming unlike using the JAMB Central Online Support System, where you can contact JAMB from the comfort of your home.

JAMB have offices in the 36 states of Nigeria, and it is always located in the state capital. I’ll be sharing with you, the easy way you can navigate your way through JAMB Offices in Nigeria, I have compiled a list containing all JAMB Offices in Nigeria, their Email address and their Locations, below is the list.

List of JAMB Zonal Offices in Nigeria.

OFFICE NAME CORDINATOR/ ZONAL DIRECTOR ADDRESS CONTACT DETAILS
JAMB National Headquaters, Bwari, Abuja P.M.B. 189, Garki, Abuja, Nigeria Telephones:
+2348166335513
+2348123658955Email: enquiries@jamb.gov.ng

Website: www.jamb.gov.ng

JAMB National Headquarters Annex Office Mr. Biliaminu Shitu 11 Ojora Road, Ikoyi, Lagos,P.M.B. 12748, Lagos. Telephone: 0700-5262-954

Email: lagos@jamb.gov.ng

JAMB National Headquarters Kaduna Dr Halilu B. Mohammed Annex Office 79, Tafawa Balewa Way,P.M.B. 2200, Kaduna. Telephone: 0700-5262-953

Email: kaduna@jamb.gov.ng

JAMB Zonal Office, Edo Mrs Modupe Ayoson Plot 21B, Ikpokpan Road, G.R.A, P.M.B. 1169, Benin City, Edo State. Telephone: 0700-5262-336

Email: edo@jamb.gov.ng

JAMB Zonal Office, Bauchi Mr Danladi Mohammed Off Ahmodu Bello Way, Opposite State Treasury Bauchi. Telephone:0700-5262-924

Email: bauchi@jamb.gov.ng

JAMB Zonal Office, Kano Usman Sabo Zage Rumfa College, B.U.K Road, Kano, Kano State Telephone: 0700-5262-956

Email: kano@jamb.gov.ng

JAMB State Office, Niger Mr Ibrahim Ndalima Plot 2, (3 Arm Zone) Along Eastern Bye – Pass Maiumbi Road, P.M.B. 189 Minna Niger State Mobile No: 0700-5262-644

Email: niger@jamb.gov.ng

JAMB Zonal Office, Enugu Raphael Oise No. 22, Annong Street, Ogui New Layout, Off Nkpotiki Junction. Enugu, Enugu State Telephone: 0700-5262-936

Email: enugu@jamb.gov.ng

JAMB Zonal Office, Oyo Jibril Kolawale Aliyu Quarters 845, Agodi G.R.A. Opposite Ikoloba Grammar School, P.M.B. 58, Agodi Post Office. Ibadan, Oyo State Telephone: 0700-5262-942

Email: oyo@jamb.gov.ng

JAMB Zonal Office, Borno Mr Sunday Aladegbaye No. 34, Opposite Eagle Round-About, Near Government House P. M. B 1093, Maiduguri, Borno State Telephone: 0700-5262-963

Email:borno@jamb.gov.ng

JAMB Zonal Office Cross River Mr Oyinkansola Odhigada 41, Okoro Agbor Street, Off Marian, Calabar, Cross River State. Telephone: 0700-5262-277

Email:crossriver@jamb.gov.ng

JAMB Zonal Office, Rivers Edward J. Mojiboye No 10. Aba Road, Opposite Abali Park, Port Harcourt, Rivers State. Telephone: 0700-5262-974

Email:rivers@jamb.gov.ng

State Office, Adamawa Mrs Amina O Adaji Former Ministry Of Education, Sir Kashim Ibrahim Way, Jimeta-Yola, Adamawa State. Telephone: 0700-5262-232

Email:adamawa@jamb.gov.ng

JAMB State Office, Ondo Mr Benjamin Bamisaye Quarters 92, Alagbaka Estate Near C.B.N. Office, Ibb Avenue Akure, Ondo State. Telephone: 0700-5262-663

Email: ondo@jamb.gov.ng

JAMB National Headquarters, Kwara Mrs Ramat T. Shittu JAMB National Headquarters Annex Office Oyun Area II, Orin, Ilorin, Kwara State. Telephone: 0700-5262-592

Email: kwara@jamb.gov.ng

JAMB Zonal Office, Benue Mr Mohammed Shehu Sule Abu King Shuluwa Road, Makurdi Benue State. Telephone: 0700-5262-236

Email: benue@jamb.gov.ng

JAMB Zonal Office, Sokoto Mr. Mansur Abubakar Gidado 3rd Floor, Block 19, Shehu kangiwa secretariat, Sokoto, Sokoto State. Telephone: 0700-5262-765

Email :sokoto@jamb.gov.ng

JAMB Zonal Office, Imo Mr Mozie Cyril Emeka Okigwe Road, Beside Court of Appeal P.M.B. 1020, Owerri, Imo State. Telephone: 0700-5262-466

Email: imo@jamb.gov.ng

JAMB State Office, Taraba Ms Veronica Ayuba Former Teacher’s College Quarters, Jalingo Telephone: 0700-5262-827

Email: taraba@jamb.gov.ng

JAMB State Office, Yobe Mr Mohammed Umar Mohammed No. 15, Commissioner’s Quarters, Damaturu, Yobe State. Telephone: 0700-5262-962

Email: yobe@jamb.gov.ng

JAMB State Office, Gombe Mr Saad Abubakar Within the Ministry of Education Headquarters, Doctor’s Flats, Buahri Housing Estate, G. R. A., P. M. B. 133, Gombe, Gombe State Telephone: 0700-5262-462

Email: gombe@jamb.gov.ng

JAMB State Office, JIGAWA Mechanics Village, Plot No 269/270, Off Bye-Pass road, Dutse, Jigawa State, Mobile No: 08033769758Email: jigawa@jamb.gov.ng Telephone: 0700-JAMB-KAT, 0700-5262-528

Email:katsina@jamb.gov.ng

JAMB State Office, Katsina Mr Bello H Aminu Mechanics Village, Plot No 269/270, Off Bye-Pass road, Dutse, Jigawa State. Telephone: 0700-5262-544

Email: jigawa@jamb.gov.ng

JAMB State Office, Zamfara Sani Dabo No 8 Sokoto Road, Opposite Wambai House, P. M. B. 01120, Gusau Zamfara State Telephone: 0700-5262-926

Email: zamfara@jamb.gov.ng

JAMB State Office, Kebbi Mr Mohammed S. Augie No 1 Justice Usman Mohammed Road Tudun Wada, Brinin Kebbi, Kebbi State Telephone: 0700-5262-532
Email: kebbi@jamb.gov.ng
JAMB State Office, Kogi Mr Abdulsalam Mohammed GP 574, Salau Alima Housing Estate, Phase II, Lokoja Kogi State, Telephone: 0700-5262-564

Email: kogi@jamb.gov.ng

JAMB Zonal Office, Nasarawa State Dr Mamuda A. Mahmud Former Nasarawa Newsday, Adjacent TAAL e-Library, Old Tomato Market Road, Lafia Nasarawa, Nasarawa State Telephone: 0700-5262-952

Email: nassarawa@jamb.gov.ng

JAMB State Office, Plateau Miss Eru Onazi No. 56, Murtala Mohammed Way, Jos, Plateau State Telephone: 0700-5262-752

Email: plateau@jamb.gov.ng

JAMB State Office, Anambra Ms. Karen Nguhiren Gar Amawbia Bye-Pass, Awka, Anambra State Telephone: 0700-5262-262

Email: anambra@jamb.gov.ng

JAMB State Office, Ebonyi Mrs Iheme Jema Chinedozie No.1, Amogu Street, Near Unity square, Abakaliki, Ebonyi State Telephone: 0700-5262-326

Email: ebonyi@jamb.gov.ng

JAMB State Office, Abia Mr Achunine C. Adindu Ubakala, Ubakala Junction, Port Harcourt – Enugu Express way, Umuahia, Abia State Telephone: 0700-5262-224

Email: abia@jamb.gov.ng

JAMB State Office Osun Mr Babatunde Jacob Government Technical College Premises, Along Iwo- Ibadan Road, Oshogbo Osun State. Telephone: 0700-5262-678

Email: osun@jamb.gov.ng

JAMB State Office, Ogun Mr Abdulhakeem B. Balogun Premises of Ogun State Staff Development Center, Ibrahim Babangida Boulevard, Abeokuta. Ogun State Telephone: 0700-5262-648

Email: ogun@jamb.gov.ng

JAMB State Office, Ekiti Mr Hakeem Abdulhameed New lyin Road Beside CBN, P.M.B. 346 Ado-Ekiti, Ekiti State Telephone: 0700-5262-354

Email: ekiti@jamb.gov.ng

JAMB State Office, Bayelsa Ms Anthonia Ngozi Onah 3, Police Headquarters Road, Yenegoa, Bayelsa State. Telephone: 0700-5262-226

Email: bayelsa@jamb.gov.ng

JAMB State Office, Delta Mrs Linda Aja-Ajanwachukwu Okpanam Road, By NTA Junction P. M. B. 95093, Asaba Delta State Telephone: 0700-5262-335

Email: delta@jamb.gov.ng

JAMB State Office, Akwa Ibom Mr Joseph Oboh Atiku Abubakar Avenue, Uyo, Akwa Ibom State Telephone: 0700-5262-259

Email: akwaibom@jamb.gov.ng

FAQ on JAMB Support.

Who Can Submit Complaints and Enquiries to JAMB Central Online Support System (COSS)?

Practically Everybody! Candidates or individuals who have issues, noticed errors or have inquiries relating to JAMB UTME, Direct Entry, Regularization, Matriculation List, Correction of Data, Change of Course/Institutions, JAMB CAPS, Upload of Result, JAMB Admission Letter, Purchase of Forms (UTME, DE, Part-Time, NOUN Forms) e.t.c can quickly use the JAMB support system to reach out to JAMB.

What is the JAMB Central Online Support System (COSS) Ticket Response Validity or Duration?

According to a publication by the JAMB board, Support tickets are attended to between 24 – 48 hours, except on weekends or holidays, and it will take a longer period to reply.

What is JAMB Customer Care Line To Contact JAMB?

Candidates can actually reach JAMB through their phone number, CALL; +2348166335513, +2348123658955

What Is JAMB Official Email Address

Each JAMB Zonal office has a unique email address that starts with the state name followed by @jamb.gov.ng.

e.g: state@jamb.gov.ng. Let’s start we want to contact the JAMB zonal office in Rivers state, it will be; rivers@jamb.gov.ng e.t.c

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