Candidates who have noticed error, mistakes, have questions or inquiries and want to reach out to JAMB, here is how you can easily contact JAMB officials via the Central Online Support System.
This article contains a step-by-step guide involved you can use to contact JAMB support, and lodge your issues /errors/complaints to JAMB for a fast response.
There are numerous reasons why candidates and/or parents/guidians would want to contact a JAMB staff, issues or errors which may be related JAMB registration, writing the Exam itself or admission process (JAMB Caps).
- How To Contact JAMB in 2023?
- 1. How To Contact JAMB Through Online Support System.
- How do I send an Email to JAMB?
- Infographic Guide on How To Contact JAMB Support via Central Online Support System.
- How to Confirm if JAMB Has Replied You.
- 2. Contact JAMB Directly via Each State Zonal Office.
- List of JAMB Zonal Offices in Nigeria.
- FAQ on JAMB Support.
- Who Can Submit Complaints and Enquiries to JAMB Central Online Support System (COSS)?
- What is the JAMB Central Online Support System (COSS) Ticket Response Validity or Duration?
- What is JAMB Customer Care Line To Contact JAMB?
- What Is JAMB Official Email Address
How To Contact JAMB in 2023?
There are few ways you can reach out to JAMB officially, most websites are listing two methods, forgetting the third, which I considered one of the fastest way you can reach out to JAMB and get quicker response.
These are the three (3) ways you can actually contact JAMB and get fast response. I will try highlighting the most common and effective methods.
Below are ways you can use To contact JAMB for complaints.
- Through the JAMB Online Support System.
- Going To JAMB Office Closest To You to Render your complaint.
- JAMB Twitter Account.
1. How To Contact JAMB Through Online Support System.
One of the important part of all organization is the ability to be reached/contacted when the need arises, and the Joint Admission and Matriculation Board (JAMB) did not disappoint us.
The JAMB technical team have made it easier for students to contact available JAMB Customer support staff, and to achieve this, the board came up with an integrated system where student can lay their complaints and make inquiries.
This system where candidates can reach out to JAMB staff dedicated to helping candidates with any issues related to Registration, Mistakes, Errors, Admission, etc is called the Central Online Support System (COSS).
With the JAMB Central Online Support System (COSS), candidates can easily lodge their complaints to JAMB and wait for a response. There are two categories for complaining.
- For Student who enrolled for JAMB and have their Jamb Registration Number (This will help the JAMB staff handling your case to quickly resolve it).
- Those who want to make an inquiry for someone else (Parents or Guardian) making inquiries regarding their child(ren) admission.
Irrespective of the category you fall under, the procedure is almost the same, just a slight difference, I will guide you for both categories.
How do I send an Email to JAMB?
You can not send an email to JAMB directly from your own mail box. First, you need to visit the JAMB’s Central Online Support System, where you can send an email to JAMB support, and this service is 100% FREE.
- Visit the JAMB COSS website @ http://jamb.gov.ng/support.aspx
- When the website loads up, Select the “Create Support Ticket” button.
- Next, proceed by selecting whether you are a student with a “JAMB Registration Number” or NOT.
- Make sure that you fill the form with your correct information and the blank box (message Box) provided is where you should enter your complaint.
- Finally, click on the SUBMIT button and wait for it to show message successfully sent.
- Once you’ve submitted your ticket via the JAMB support website, you can check if your complaints have been responded via https://support.jamb.gov.ng/candidate-support/my-tickets
Infographic Guide on How To Contact JAMB Support via Central Online Support System.
STEP 1: Open Chrome or any browser on your mobile device or PC (Depending on what you use in accessing the internet)
STEP 2: Head over to the JAMB support website at @jamb.gov.ng/support
STEP 3: According to the image shown above, you will be given two optional buttons to click, One colored green (Create support Ticket) and another button to access Existing ticket. Since this is the first time you want to log a complain, simply click on the “Create support Ticket” green bar.
STEP 4: After clicking on the Create support ticket bar, you will be asked “if you are a candidate with a JAMB registration number. Please click yes, or No”. Select the option that fits you. If you click student, you’ll be asked to provide your JAMB registration number before you can proceed.
STEP 5: After selecting the right Option that suits you (YES or NO) you will be taken to a new page where you will be required to enter your JAMB registration number (This option is available ONLY to student who clicked YES in the previous page). You’ll be asked the Nature of Complaint (Admission, CAPS, Change of Institution or course, NIN e.t.c), and two blank column will appear, one for the Subject title and message.
If you have any document you want to show the JAMB support staff, you can add the document in the Choose File option, simply click on it and upload either an Image, document (pdf), etc you want. (Take note that this document be a screenshot of the problem you encountered).
Please endeavour to fill the form with the inquiries/error in a descriptive way before clicking on the “Send” Button.
STEP 6: Finally, Click the SEND button and wait while JAMB officials reply your message. Be informed that after the Ticket have been successfully created, you will recieve an SMS/Email notification that you the ticket creation was successful, and the ticket ID.
Finally, take note that with the Ticket ID sent to you via SMS/Email, you can use it to track your request, and see when a JAMB correspondent has replied to your message on the JAMB support page.
Next: Please do not forget that you can always check your complaints and see whether it been responded to via this platform at https://support.jamb.gov.ng/candidate-support/my-tickets
How to Confirm if JAMB Has Replied You.
STEP 1: To confirm whether an official has replied to your ticket, simply visit the JAMB Ticket Checker Page @https://support.jamb.gov.ng/candidate-support/my-tickets.
STEP 2: When the above page loads up, type your JAMB E-facility profile email (this should be the email you used to create the support ticket) and your ticket ID (The Ticket ID sent to your phone number after you’ve filled in your complaint).
STEP 3: After that, proceed by clicking on the SUBMIT button.
STEP 4: You will be taken to your Ticket Status page, where you can see the ticket you created if an official/staff has responded/answered you yet. If they have not, you need to wait for a few days more and check back.
2. Contact JAMB Directly via Each State Zonal Office.
The second method you can use in reaching out to JAMB for complaints or any other issue is by going directly to the JAMB office in your state and talking to staff directly. Although this method is time-consuming unlike using the JAMB Central Online Support System, where you can contact JAMB from the comfort of your home.
JAMB have offices in the 36 states of Nigeria, and it is always located in the state capital. I’ll be sharing with you, the easy way you can navigate your way through JAMB Offices in Nigeria, I have compiled a list containing all JAMB Offices in Nigeria, their Email address and their Locations, below is the list.
List of JAMB Zonal Offices in Nigeria.
|OFFICE NAME||CORDINATOR/ ZONAL DIRECTOR||ADDRESS||CONTACT DETAILS|
|JAMB National Headquaters, Bwari, Abuja||P.M.B. 189, Garki, Abuja, Nigeria||Telephones:
|JAMB National Headquarters Annex Office||Mr. Biliaminu Shitu||11 Ojora Road, Ikoyi, Lagos,P.M.B. 12748, Lagos.||Telephone: 0700-5262-954
|JAMB National Headquarters Kaduna||Dr Halilu B. Mohammed||Annex Office 79, Tafawa Balewa Way,P.M.B. 2200, Kaduna.||Telephone: 0700-5262-953
|JAMB Zonal Office, Edo||Mrs Modupe Ayoson||Plot 21B, Ikpokpan Road, G.R.A, P.M.B. 1169, Benin City, Edo State.||Telephone: 0700-5262-336
|JAMB Zonal Office, Bauchi||Mr Danladi Mohammed||Off Ahmodu Bello Way, Opposite State Treasury Bauchi.||Telephone:0700-5262-924
|JAMB Zonal Office, Kano||Usman Sabo Zage||Rumfa College, B.U.K Road, Kano, Kano State||Telephone: 0700-5262-956
|JAMB State Office, Niger||Mr Ibrahim Ndalima||Plot 2, (3 Arm Zone) Along Eastern Bye – Pass Maiumbi Road, P.M.B. 189 Minna Niger State||Mobile No: 0700-5262-644
|JAMB Zonal Office, Enugu||Raphael Oise||No. 22, Annong Street, Ogui New Layout, Off Nkpotiki Junction. Enugu, Enugu State||Telephone: 0700-5262-936
|JAMB Zonal Office, Oyo||Jibril Kolawale Aliyu||Quarters 845, Agodi G.R.A. Opposite Ikoloba Grammar School, P.M.B. 58, Agodi Post Office. Ibadan, Oyo State||Telephone: 0700-5262-942
|JAMB Zonal Office, Borno||Mr Sunday Aladegbaye||No. 34, Opposite Eagle Round-About, Near Government House P. M. B 1093, Maiduguri, Borno State||Telephone: 0700-5262-963
|JAMB Zonal Office Cross River||Mr Oyinkansola Odhigada||41, Okoro Agbor Street, Off Marian, Calabar, Cross River State.||Telephone: 0700-5262-277
|JAMB Zonal Office, Rivers||Edward J. Mojiboye||No 10. Aba Road, Opposite Abali Park, Port Harcourt, Rivers State.||Telephone: 0700-5262-974
|State Office, Adamawa||Mrs Amina O Adaji||Former Ministry Of Education, Sir Kashim Ibrahim Way, Jimeta-Yola, Adamawa State.||Telephone: 0700-5262-232
|JAMB State Office, Ondo||Mr Benjamin Bamisaye||Quarters 92, Alagbaka Estate Near C.B.N. Office, Ibb Avenue Akure, Ondo State.||Telephone: 0700-5262-663
|JAMB National Headquarters, Kwara||Mrs Ramat T. Shittu||JAMB National Headquarters Annex Office Oyun Area II, Orin, Ilorin, Kwara State.||Telephone: 0700-5262-592
|JAMB Zonal Office, Benue||Mr Mohammed Shehu Sule||Abu King Shuluwa Road, Makurdi Benue State.||Telephone: 0700-5262-236
|JAMB Zonal Office, Sokoto||Mr. Mansur Abubakar Gidado||3rd Floor, Block 19, Shehu kangiwa secretariat, Sokoto, Sokoto State.||Telephone: 0700-5262-765
|JAMB Zonal Office, Imo||Mr Mozie Cyril Emeka||Okigwe Road, Beside Court of Appeal P.M.B. 1020, Owerri, Imo State.||Telephone: 0700-5262-466
|JAMB State Office, Taraba||Ms Veronica Ayuba||Former Teacher’s College Quarters, Jalingo||Telephone: 0700-5262-827
|JAMB State Office, Yobe||Mr Mohammed Umar Mohammed||No. 15, Commissioner’s Quarters, Damaturu, Yobe State.||Telephone: 0700-5262-962
|JAMB State Office, Gombe||Mr Saad Abubakar||Within the Ministry of Education Headquarters, Doctor’s Flats, Buahri Housing Estate, G. R. A., P. M. B. 133, Gombe, Gombe State||Telephone: 0700-5262-462
|JAMB State Office, JIGAWA||Mechanics Village, Plot No 269/270, Off Bye-Pass road, Dutse, Jigawa State,||Mobile No: 08033769758Email: email@example.com||Telephone: 0700-JAMB-KAT, 0700-5262-528
|JAMB State Office, Katsina||Mr Bello H Aminu||Mechanics Village, Plot No 269/270, Off Bye-Pass road, Dutse, Jigawa State.||Telephone: 0700-5262-544
|JAMB State Office, Zamfara||Sani Dabo||No 8 Sokoto Road, Opposite Wambai House, P. M. B. 01120, Gusau Zamfara State||Telephone: 0700-5262-926
|JAMB State Office, Kebbi||Mr Mohammed S. Augie||No 1 Justice Usman Mohammed Road Tudun Wada, Brinin Kebbi, Kebbi State||Telephone: 0700-5262-532
|JAMB State Office, Kogi||Mr Abdulsalam Mohammed||GP 574, Salau Alima Housing Estate, Phase II, Lokoja Kogi State,||Telephone: 0700-5262-564
|JAMB Zonal Office, Nasarawa State||Dr Mamuda A. Mahmud||Former Nasarawa Newsday, Adjacent TAAL e-Library, Old Tomato Market Road, Lafia Nasarawa, Nasarawa State||Telephone: 0700-5262-952
|JAMB State Office, Plateau||Miss Eru Onazi||No. 56, Murtala Mohammed Way, Jos, Plateau State||Telephone: 0700-5262-752
|JAMB State Office, Anambra||Ms. Karen Nguhiren Gar||Amawbia Bye-Pass, Awka, Anambra State||Telephone: 0700-5262-262
|JAMB State Office, Ebonyi||Mrs Iheme Jema Chinedozie||No.1, Amogu Street, Near Unity square, Abakaliki, Ebonyi State||Telephone: 0700-5262-326
|JAMB State Office, Abia||Mr Achunine C. Adindu||Ubakala, Ubakala Junction, Port Harcourt – Enugu Express way, Umuahia, Abia State||Telephone: 0700-5262-224
|JAMB State Office Osun||Mr Babatunde Jacob||Government Technical College Premises, Along Iwo- Ibadan Road, Oshogbo Osun State.||Telephone: 0700-5262-678
|JAMB State Office, Ogun||Mr Abdulhakeem B. Balogun||Premises of Ogun State Staff Development Center, Ibrahim Babangida Boulevard, Abeokuta. Ogun State||Telephone: 0700-5262-648
|JAMB State Office, Ekiti||Mr Hakeem Abdulhameed||New lyin Road Beside CBN, P.M.B. 346 Ado-Ekiti, Ekiti State||Telephone: 0700-5262-354
|JAMB State Office, Bayelsa||Ms Anthonia Ngozi Onah||3, Police Headquarters Road, Yenegoa, Bayelsa State.||Telephone: 0700-5262-226
|JAMB State Office, Delta||Mrs Linda Aja-Ajanwachukwu||Okpanam Road, By NTA Junction P. M. B. 95093, Asaba Delta State||Telephone: 0700-5262-335
|JAMB State Office, Akwa Ibom||Mr Joseph Oboh||Atiku Abubakar Avenue, Uyo, Akwa Ibom State||Telephone: 0700-5262-259
FAQ on JAMB Support.
Who Can Submit Complaints and Enquiries to JAMB Central Online Support System (COSS)?
Practically Everybody! Candidates or individuals who have issues, noticed errors or have inquiries relating to JAMB UTME, Direct Entry, Regularization, Matriculation List, Correction of Data, Change of Course/Institutions, JAMB CAPS, Upload of Result, JAMB Admission Letter, Purchase of Forms (UTME, DE, Part-Time, NOUN Forms) e.t.c can quickly use the JAMB support system to reach out to JAMB.
What is the JAMB Central Online Support System (COSS) Ticket Response Validity or Duration?
According to a publication by the JAMB board, Support tickets are attended to between 24 – 48 hours, except on weekends or holidays, and it will take a longer period to reply.
What is JAMB Customer Care Line To Contact JAMB?
Candidates can actually reach JAMB through their phone number, CALL; +2348166335513, +2348123658955
What Is JAMB Official Email Address
Each JAMB Zonal office has a unique email address that starts with the state name followed by @jamb.gov.ng.
e.g: firstname.lastname@example.org. Let’s start we want to contact the JAMB zonal office in Rivers state, it will be; email@example.com e.t.c